Support
Whether it's about a digital parking pass you received, or any of our scanning, prototyping, or integration services — we're here to help.
Contact us
Monday–Friday, 9am–5pm Eastern. We respond to all inquiries within one business day.
Common questions
I didn't receive my pass
Passes are sent by text message or email within about a minute of being issued. Check your spam folder, and confirm with the parking facility that your phone number or email address is on file correctly.
My pass won't scan or tap
Raise your screen brightness for QR scanning. For wallet passes, make sure the pass is saved in Google Wallet and NFC is enabled on your phone. If it still fails, the facility attendant can look up your pass by name or card number.
How do I add my pass to Google Wallet?
Tap the "Add to Google Wallet" link in the text or email you received. The pass will be saved to the Google Wallet app on your phone.
How do I remove my data?
See our privacy policy, or email support@3dspp.com and we will process your request.